Refund policy

Refund policy

Time: During a withdrawal period of 14 days, you can end the contract of sale without providing a reason. We may ask as to the reason for your withdrawal, but you are not obliged to tell us the reason. The withdrawal period commences the day after you have received the product.
Method of refund: We will use the same method for the reimbursement as you used for payment.
Product condition: During the withdrawal period, you will treat the bottle(s) of Eyesiu-Care products and the packaging with care. You will only unpack the product to the extent necessary to determine the nature and characteristics of the product. The idea is that you only examine and inspect the product in the same way that you would be permitted to in a shop.
Refund contact info: If we have received an email from you exercising your right of withdrawal at info@eyesiu-care.com, we will send a confirmation of this ASAP.
Charges: As soon as possible, but no longer than 14 days after the day you email us, you must send the box with the bottle(s) back unused. The risk and burden of evidence for the correct and timely exercise of the right of withdrawal lie with you, as does the cost of postage.
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